Inbound calls
Handle defined customer enquiries using approved information and escalation rules.
10 / CUSTOMER OPERATIONS
Call Centre Management
Every enquiry handled with purpose.
We build the scripts, workflows, team process and reporting layer needed to turn customer conversations into organised outcomes.
Available only for businesses operating in Sri LankaDISCUSS THE REQUIREMENT ↗0106
01 / CAPABILITY SYSTEM
Everything required.
Connected properly.
Outbound follow-up
Contact suitable leads, reminders or customer lists within the agreed workflow.
WhatsApp response
Manage structured messages, qualification and handover processes.
Lead qualification
Capture need, location, timing and other approved decision information.
Appointments & bookings
Coordinate suitable availability and confirm next steps.
CRM call records
Maintain visible notes, statuses, callbacks and customer history.
Agent performance
Monitor activity, outcomes and quality using role-based dashboards.
Client reporting
Provide structured summaries and operational visibility.
02 / HOW IT MOVES
A controlled path
from requirement
to working reality.
Understand services and eligibility rules
Create scripts, outcomes and escalation
Configure CRM and reporting
Train the assigned response workflow
Monitor quality and follow-up
Review performance with the client
03 / BUILT TO FIT
Designed around
your operation.
We map workflow, risks, users and customer journeys before finalising the right scope.
YOUR
OPERATION
ClinicsEducationPropertyTravelRetail servicesCampaign teamsOPERATION
04 / QUESTIONS, ANSWERED
Clarity before
commitment.
Where is this service available?+
GoPay Call Centre Management is currently available only for businesses operating in Sri Lanka.
Can you handle both calls and WhatsApp?+
Yes, subject to the approved scope, scripts, operating hours and escalation process.
Will we see agent activity?+
The service can include CRM records, lead statuses, callbacks and performance reporting.
05 / CONTINUE THE NETWORK